Our commitment to transparency includes a clear refund and cancellation policy
Consultation Fees
A Basic Consultation is free for initial eligibility review. Standard and Priority consultations are paid professional sessions for longer discussion, deeper case review, and detailed planning.
Consultation Refund Policy
- Free Basic Consultation: No fee applies to the initial eligibility call
- Full Refund: Paid consultations cancelled at least 48 hours before appointment time
- 50% Refund: Paid consultations cancelled 24-48 hours before appointment time
- No Refund: Paid consultations cancelled less than 24 hours before appointment time or missed without notice
- Third-Party Fees: Government or partner processing fees remain non-refundable
Cancellation Process
- Use the manage link in your confirmation email or visit cancel_appointment.php
- Free rescheduling may be available up to 24 hours before appointment
- Approved refunds for paid consultations are processed within 5-7 working days
Important Notes
• Government visa application fees are non-refundable once submitted to authorities
• Third-party service fees (translation, notarization, etc.) are non-refundable
• Visa approval is not guaranteed and depends on government assessment
• We provide guidance and support, but final decisions rest with immigration authorities
Our Commitment
We believe in honest, transparent service. All fees, terms, and conditions are clearly explained in writing before you commit to any service. If you have questions about our refund policy, please contact us before proceeding.